Frequently asked Questions
Questions regarding ordering, payment, shipping, you'll find the answers below.
Customer Service Line
Frequently asked questions
What is included in the prices listed on this site?
Prices quoted on FCMachinery.com do not include shipping charges or taxes.
All prices are quoted in Canadian funds. FC Machinery follows the government legislated regulations for all GST, HST and PST applicable in all of the provinces. When you place an order on line, your order will be confirmed with the appropriate taxes for your tax area.
What are my payment options?
You may place your order using Visa or MasterCard.
If there is a delay in shipping your order, due to a temporary lack of stock, for example, we will notify you immediately. We will not process your credit card payment until the order is ready to be shipped to you.
When you place an order for equipment that will be customized to your requirements, or that is being manufactured just for you, a deposit or payment in full may be required prior to manufacturing. We will notify you of this prior to us processing your payment.
How do you ship your products?
We work with North America’s leading delivery providers to give you fast and reliable service.
Upon check out, provide us with your delivery address and we’ll e-mail to you an order confirmation, inventory status, expected delivery date and shipping costs.
What if delivery service to my door is not available?
In this case, you will need to make other arrangements to pick up your order at the courier warehouse closest to your shipping address. For small parcels, a notification will be left in your mailbox if you are not in at the time of delivery.
Delivery of large items to customers in certain remote locations may not be possible. In these instances, a customer service representative will contact you to discuss the handling of your order.
What is the cost of delivery?
Delivery cost is based on the size and weight of the order as well as the destination and speed of delivery service.
If you would prefer to use your own delivery service instead of our courier rates, please advise us prior to processing your order.
How do I track my order?
If you have any questions, call our customer service line at 1-204-233-3070 or send an email, and we’ll do our best to help.
How do I cancel an order?
Use our customer service toll-free line at 1-204-233-3070 or send an email to check the status of your order. If your order has been shipped, we cannot cancel it.
What is your return policy?
We will accept returns and exchanges of new, unused products only. The product must be in its original condition and packaging and be accompanied by the original sales receipt that you received with your shipment. The return shipment must be made via pre-paid freight or dropped off.
You must notify us prior to shipping the returned product so that you can include a return authorization number with your shipment. Please advise us of the shipping method and approximate date of arrival.
Upon receipt and inspection of your returned shipment, we will credit you via the method of your original payment for the item (e.g. If you used your credit card, we will credit your account.).
What should I do if the product I ordered arrives damaged or broken?
Please contact us immediately via e-mail or call our customer service line at 1-204-233-3070. We will make arrangements for repair or replacement.
What is the warranty on your products?
If the product is defective, the manufacturer’s warranty applies. Most of our manufacturers offer a one year warranty on their products.
Thank you and best regards.